GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION

I. General Terms and Conditions

§ 1 Basic Provisions

(1) These General Terms and Conditions apply to all contracts concluded between you and us as the provider, Bankaii, through our website https://bankaiiofficial.com/. Unless otherwise expressly agreed, any conflicting or additional terms and conditions of the customer shall not apply.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity. A business customer is any natural or legal person, or partnership with legal capacity, acting in the course of its commercial or independent professional activity when entering into a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods offered through our online shop.

(2) The presentation of products in our online shop allows you to submit a binding order for the goods contained in your shopping cart.

(3) The ordering process through our online shopping cart works as follows:

You place the products you wish to purchase in the shopping cart. You can access the shopping cart at any time and make changes before completing your order.

After proceeding to checkout, you enter the required personal, shipping and payment information. Before submitting the order, the order details are displayed for review.

Before submitting your order, you have the opportunity to review and correct your information or cancel the ordering process.

By clicking the button that completes the purchase, such as “Pay now”, “Buy now”, “Complete order” or a similar designation, you submit a legally binding order for the goods contained in your shopping cart.

(4) If you use an immediate payment method such as PayPal, Shopify Payments, credit card or TWINT, you may be redirected to the relevant payment provider or payment interface. The payment information required for the selected payment method must be entered or confirmed there.

(5) Order processing and the transmission of information relating to the conclusion of the contract are generally carried out electronically and by email. You are responsible for ensuring that the email address provided during the ordering process is correct and that emails sent by us can be received. In particular, you should ensure that spam filters do not prevent delivery of our emails.

§ 3 Payment Methods

The payment methods currently available to you are displayed during checkout. Depending on your country and order, these may include credit card, PayPal, Shopify Payments, TWINT or other payment methods made available through our checkout.

(1) PayPal

If you select PayPal as your payment method, payment is processed through PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. PayPal may offer additional payment methods depending on your location and account.

Further information about PayPal is available at https://www.paypal.com/.

(2) Shopify Payments / Stripe

If you select a payment method processed through Shopify Payments, payment may be processed through Shopify and its payment infrastructure, including Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

The payment methods available through Shopify Payments are displayed during checkout.

Further information about Stripe is available at https://stripe.com/.

(3) TWINT

Where TWINT is available as a payment method, the payment is processed through the relevant TWINT payment infrastructure. The payment information required to complete the transaction is transmitted to the payment service providers involved.

§ 4 Retention of Title

(1) You may exercise a right of retention only insofar as it relates to claims arising from the same contractual relationship, subject to mandatory applicable law.

(2) The goods remain our property until the purchase price has been paid in full, to the extent permitted by applicable law.

§ 5 Defects and Warranty

(1) Statutory rights relating to defective goods apply.

(2) Customers are requested to inspect delivered goods promptly for completeness, visible defects and transport damage and to notify us as soon as possible if any issue is identified. Failure to do so does not affect any mandatory statutory rights.

(3) If an item differs from the agreed specifications, the applicable statutory and contractual provisions shall apply.

§ 6 Delivery and Shipping

(1) The available shipping methods, delivery times and any delivery restrictions are displayed on our website, during checkout or in the respective product information.

(2) Goods are delivered to the shipping address provided by the customer during checkout. It is the customer's responsibility to provide a complete and correct delivery address.

(3) If a shipment is returned because delivery was not possible due to an incorrect or incomplete address, failure to collect the shipment or another circumstance attributable to the customer, additional shipping costs may be charged to the customer where permitted by law.

(4) Personal collection is not available for logistical reasons.

§ 7 Returns and Right of Withdrawal

Consumers may have a right of withdrawal or return in accordance with the applicable legal requirements and our Return & Withdrawal Policy.

Detailed information regarding returns, deadlines, return costs and the applicable return address can be found in our Return & Withdrawal Policy.

§ 8 Applicable Law

(1) Swiss law applies to the contractual relationship, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), subject to any mandatory consumer protection provisions that apply in the customer's country of habitual residence.

(2) Nothing in these Terms and Conditions limits any mandatory rights granted to consumers under applicable law.

§ 9 Jurisdiction

The place of jurisdiction shall be determined in accordance with applicable law. Where the customer is a consumer, mandatory statutory jurisdiction provisions remain unaffected.

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II. Customer Information

1. Identity of the Seller

Bankaii
Im Westfeld 30
4055 Basel
Switzerland
Email: info@bankaiiofficial.com

IMPORTANT: The address above is our business contact address and is NOT a return address. Please do not send returns to this address.

Returns must be sent to the return address stated in our Return & Withdrawal Policy.

2. Information About the Conclusion of the Contract

The technical steps required to conclude the contract, the conclusion of the contract itself and the options for correcting entries are described in Section 2 of these General Terms and Conditions.

3. Contract Language and Storage of the Contract

3.1. The contract language is English.

3.2. Before submitting your order through the online shopping cart, you can review the order information and save or print the relevant information using your browser.

3.3. After your order has been received, the relevant order information and confirmation will generally be sent to the email address provided during checkout.

4. Essential Characteristics of the Goods

The essential characteristics, specifications and descriptions of the goods can be found on the respective product pages and offers in our online shop.

5. Prices and Payment

5.1. The prices displayed in the online shop are the prices applicable at the time of the order. Applicable taxes are included or displayed in accordance with the relevant market and checkout configuration.

5.2. Any shipping costs are displayed on our website or during checkout. If free shipping is offered, no separate standard shipping charge will be applied under the conditions of that offer.

5.3. For deliveries to certain countries, additional charges such as customs duties, import taxes or other government charges may apply. Unless otherwise required by applicable law or expressly stated by us, such charges are the responsibility of the customer.

5.4. Currency conversion fees, bank charges or other fees imposed by the customer's payment provider or financial institution are the responsibility of the customer unless otherwise required by law.

5.5. The payment methods available for a particular order are displayed during checkout.

5.6. Unless otherwise stated for the selected payment method, payment is due immediately when the order is placed.

6. Delivery Conditions

6.1. Delivery conditions, expected delivery times and any applicable restrictions are displayed on our website, during checkout or in the relevant product information.

6.2. For consumers, the transfer of risk relating to loss or damage during shipment is governed by the mandatory provisions of applicable law.

7. Liability for Defects

The applicable statutory provisions regarding defective goods and warranty rights apply.

8. Returns

Our business address in Basel is not a return address. Please follow the instructions and use the return address provided in our Return & Withdrawal Policy.

9. Contact

If you have any questions regarding your order or these Terms and Conditions, please contact us at info@bankaiiofficial.com.

Last updated: 21 August 2026