PRIVACY POLICY

Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor necessary for the conclusion of a contract. You are not obliged to provide your data unless otherwise specified for the respective processing activity. Failure to provide data will have no consequences unless otherwise stated below.

“Personal data” means any information relating to an identified or identifiable natural person.

Controller and Contact Information

Controller Responsible for Data Processing

The controller responsible for processing personal data on this website is:

Bankaii
Im Westfeld 30
4055 Basel
Switzerland
Email: info@bankaiiofficial.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

Server Log Files

You may generally visit our website without providing any personal information.

Each time you access our website, usage data is transmitted to us, our hosting provider or our IT service providers through your internet browser and stored in server log files. This data may include:

• the page accessed;
• the date and time of access;
• your IP address;
• the amount of data transferred;
• the referring website or source;
• the browser used;
• the operating system used; and
• the requesting provider.

This processing is carried out to ensure the secure, reliable and efficient operation of our website, to protect our systems and to improve our online services.

Contact

Contact by Email

If you contact us by email, we process the personal data you provide, such as your name, email address and message content, only to the extent necessary to process and respond to your enquiry.

If your enquiry relates to the preparation or performance of a contract, the processing is carried out for the purpose of fulfilling our contractual or pre contractual obligations. In other cases, processing may be based on our legitimate interest in efficiently handling and responding to enquiries.

Your email address will only be used to process your enquiry. Your data will be deleted after your enquiry has been fully processed unless statutory retention obligations or other lawful grounds require longer storage.

Contact Form

When you use a contact form on our website, we process the personal data entered in the form, such as your name, email address and message, for the purpose of responding to your enquiry and providing the requested assistance.

Customer Accounts and Orders

Customer Account

When you create a customer account, we process the personal data provided by you for the purpose of managing your account, improving your shopping experience and simplifying future orders.

You may request deletion of your customer account at any time by contacting us. Data that is subject to statutory retention obligations may continue to be stored for the legally required period.

Collection, Processing and Disclosure of Personal Data for Orders

When you place an order, we collect and process your personal data only to the extent necessary to process and fulfil your order, handle payment, arrange delivery and respond to enquiries relating to your purchase.

The provision of certain data is necessary for the conclusion and performance of the contract. Without this information, we may not be able to process or fulfil your order.

Where necessary for order fulfilment, your data may be shared with shipping and logistics providers, payment service providers, fulfilment partners, service providers involved in order processing and IT service providers. We limit the information shared to what is necessary for the respective purpose.

Marketing and Email Communications

Use of Your Email Address for Newsletters

If you subscribe to our newsletter, we use your email address and, where applicable, other information you provide to send you marketing communications, product updates, offers and other information relating to Bankaii.

Where consent is required, these communications are sent on the basis of your consent. You may withdraw your consent and unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

After unsubscribing, your email address will be removed from the relevant marketing distribution list unless further storage or processing is permitted or required by law.

Direct Marketing

Where permitted by applicable law, we may use an email address obtained in connection with the sale of goods or services to provide information about our own similar products, services or offers. You may object to the use of your email address for direct marketing at any time by contacting us or using the unsubscribe link provided in the relevant email.

Use of Klaviyo

We use Klaviyo for email marketing, customer communication and related analytics. The provider is Klaviyo, Inc., 125 Summer Street, Floor 7, Boston, MA 02110, USA.

Information provided when subscribing to our newsletter or interacting with our marketing communications, such as your email address, name where provided, purchase related information and engagement data, may be processed through Klaviyo.

Our marketing emails may contain tracking technologies that allow us to determine, for example, whether an email has been delivered or opened and whether links contained in the email have been clicked. This information helps us analyse and improve our marketing communications.

Depending on the services used, personal data may be transferred to and processed in the United States or other countries. Such transfers are carried out subject to the applicable data protection requirements and available transfer mechanisms.

Further information about Klaviyo's privacy practices is available at https://www.klaviyo.com/legal/privacy-notice.

Shipping and Fulfilment

Disclosure of Data to Shipping and Fulfilment Providers

To fulfil and deliver your order, we may provide the necessary personal data to the shipping company, logistics provider or fulfilment provider responsible for your order. This may include your name, delivery address, email address, telephone number where required and information necessary to identify and deliver your order.

Where necessary, your email address or telephone number may also be provided to the relevant shipping provider so that you can receive shipping notifications, tracking information or delivery updates.

Payment Service Providers

PayPal

We offer payment services provided by PayPal. PayPal services in Europe are generally provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

If you select PayPal as your payment method, the information required to process your payment is transmitted to PayPal. The data processed may include your name, billing information, payment information, transaction details, IP address and other information required to process and secure the payment.

PayPal processes this information in accordance with its own privacy policy. Further information is available at https://www.paypal.com/webapps/mpp/ua/privacy-full.

Shopify Payments and Stripe

Depending on the payment method selected at checkout, payments may be processed through Shopify Payments and its payment infrastructure, including Stripe.

For payment processing, information required for the transaction may be transmitted to the relevant payment provider. This may include your name, billing address, payment details, transaction information, IP address and other information necessary to process and secure the payment.

Stripe services in Europe are provided by Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

Further information about Stripe's privacy practices is available at https://stripe.com/privacy.

TWINT

Where TWINT is offered as a payment method, information required to process the payment may be transmitted to the relevant payment service providers involved in the TWINT transaction. The processing is carried out for the purpose of completing and securing the payment transaction.

Cookies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device or browser when you visit a website. They may allow the website to recognise your browser, remember preferences, provide essential functionality, analyse website usage or support marketing activities.

Some cookies are technically necessary for the operation of our website. Other cookies and similar technologies may only be used where permitted by applicable law or after obtaining your consent where required.

You can control cookies through your browser settings and, where available, through the cookie consent settings provided on our website. You can delete cookies that have already been stored and configure your browser to restrict or prevent the storage of cookies.

Please note that disabling technically necessary cookies may affect the functionality of our website and certain features may no longer work correctly.

Cookie Consent Tool

Where required, our website uses a cookie consent tool to manage your preferences regarding cookies and similar technologies. The tool allows you to accept or reject categories of cookies where applicable and stores your selected preferences.

Analytics, Advertising and Other Technologies

Google Tag Manager

We may use Google Tag Manager, a service provided by Google, to manage website tags and integrate services such as analytics and advertising technologies.

Google Tag Manager itself is primarily used to manage and trigger tags. Depending on the configuration of our website, tags managed through Google Tag Manager may activate other services that process personal data or use cookies and similar technologies.

Where consent is legally required for such technologies, the relevant tags are only activated after the required consent has been provided.

Further information about Google's privacy practices is available at https://policies.google.com/privacy.

International Data Transfers

Some of our service providers may process personal data in countries outside Switzerland or the European Economic Area, including the United States. Where personal data is transferred internationally, we take appropriate measures as required by applicable data protection law to ensure an adequate level of protection.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including the fulfilment of contractual obligations, processing of orders, customer service, accounting and compliance with applicable legal retention obligations.

After the relevant purpose has ceased to apply, personal data will be deleted or anonymised unless continued storage is required or permitted by applicable law.

Your Data Protection Rights

Subject to the requirements of applicable data protection law, you may have rights regarding your personal data, including the right to:

• request information about the personal data we process about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data where legally applicable;
• request restriction of certain processing activities where applicable;
• receive or request transfer of certain personal data where applicable;
• withdraw consent at any time where processing is based on consent; and
• object to certain processing activities, including direct marketing, where applicable.

To exercise your rights or submit a privacy related request, please contact us at info@bankaiiofficial.com.

Right to Object to Direct Marketing

You may object to the processing of your personal data for direct marketing purposes at any time. If you object, we will stop processing the relevant personal data for direct marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements or data processing practices. The current version will be published on this website.

Last updated: 21 August 2026